FAQ

Can you help me with a warranty?

JRH Agency is not allowed to get involved in the warranty process. We cannot evaluate warranty claims nor issue RA’s. If you’re a RIDE SNOWBOARDS dealer please contact a Customer Service Rep 1-888-249-7433. If you’re a consumer, please contact Ride Canada Customer Service at 1-888-249-7433.

Do you sell off your samples?

Every once in a while we hold a sample sale. If you’re in the industry (or friends with someone who is) you’ll hear about it when it happens. Or, keep checking with http://www.ilovesamplesales.com

Can I get a proform?

Proforms become available around the same time product starts shipping for the new season. Ride proforms are distributed by us, the reps, to shop staff and store managers. If you didn’t get one you ain’t getting one.

Can I drop by?

We always love it when people come to visit, however, contrary to popular belief, we do not sit around all day playing video games and drinking beer(well sometimes). We actually work really hard…no really…stop laughing already! So if you’re thinking of paying us a visit, just give us a call first to ensure that we’re around and that we’re not in an appointment or meeting.

Can I get sponsored?

Maybe! We’re always keeping our eyes and ears open for new talent. While we do maintain a roster of young riders, we can’t sponsor everyone who asks. Send us a proposal and resume. Videos, pics and a listing of past contest results and past media exposure are all helpful. It also can’t hurt to send lavish gifts. (Submissions will NOT be returned).

I need to order some more product

Hit us up with an email or phone call and we will enter it real time while on the phone with you. This is the best way.

I need logos/photos for a website/flyer

Visit the Ride Snowboards dealer tools link. Enter the required info and you will be approved with a login and password… once you are on this site the possibilities are endless. If it is a simple logo you need feel free to call or email us and we will email one out to you right away.

Do you do special orders?

Yes! Give a call and we can help you with availability, or visit the Dealer Access page on our site for a current In Stock list.  Remember that product ships from warehouses in Kamloops, Vancouver, California, and Toronto. We do not have any inventory at our showroom.

Can you order personal product for me?

NO! If you need gear for yourself, order it on proform or through your shop. We do not have a magical stash of product at the warehouse.

I have a product question

The brand’s website is the best place to start. If you can’t find an answer there just get in touch with us and we’ll do our best to answer it for you.

How do I get a job with JRH Agency?

Work hard and let your work speak for itself. Most of our hires have come out of the snowboard retail world.

How do i get in touch with _______ at ________?

We don’t give out contact info for the peeps at head office. If you’ve got product feedback or suggestions, direct them to us and we’ll make sure the right people hear it.

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